I was talking to a friend who runs a little online store. She was drowning in customer emails stuff like “Where’s my package?” or “Can I get a refund?” You know, the kind of questions that show up over and over again.
She started using ChatGPT to help out, and honestly? Game-changer.
She basically gave it a bunch of info about her business like her return policy, shipping details, and FAQs. After that, ChatGPT could write polite, helpful replies all on its own.
And the best part?
It never gets tired or annoyed. It’ll happily answer the same question ten times in a row without breaking a sweat.
But here is the thing it’s not magic. If someone’s super angry or their issue is a bit unusual, she still jumps in to reply herself. ChatGPT handles the boring, repeat stuff. She takes care of the tricky ones. Fair deal, right?
I have even tested it myself for a small side gig I do. Just having it write a draft reply saves me so much time. I still read through it, tweak a line here or there, and hit send. Easy.
So yeah people are absolutely using ChatGPT for support emails. It’s not perfect, but it’s like having an extra pair of hands, especially when you’re juggling a million things.
if you have got a busy inbox, it’s worth trying. You might be surprised how much it can actually do.